Welcome to Outdoor Camping Supplies Store! We’re here to help you gear up for your next adventure. Below you’ll find answers to our most common questions about products, shipping, returns, and more. If you don’t find what you need, our gear experts are always ready to assist at [email protected].

About Our Products

What types of camping equipment do you specialize in?
We specialize in high-quality outdoor gear including tents, sleeping bags, camping furniture, cooking equipment, and all necessary accessories and spare parts to keep your adventures going. Our products are selected to withstand wilderness conditions while remaining practical for campers.
How do I choose the right tent for my needs?
Consider these factors: number of campers, seasonality (3-season vs 4-season), weight (for backpacking), and setup complexity. Our lightweight backpacking tents are perfect for hikers, while family campers might prefer our larger cabin-style tents with more headroom.
Are your sleeping bags suitable for extreme cold weather?
We carry a range of sleeping bags with different temperature ratings. Look for our expedition-grade bags with down or synthetic insulation rated to -20°F for extreme conditions. Each product listing specifies the comfort and limit temperatures.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Can I change or cancel my order after placing it?
You may request changes within 2 hours of ordering by contacting our customer service. After that period, orders enter processing and cannot be modified as we prepare them for expedition-ready shipping.

Shipping & Delivery

What are my shipping options?
We offer two adventure-ready shipping methods:

⏱️ Express Expedition: $12.95 flat rate worldwide (excluding remote areas) via DHL/FedEx, delivered in 10-15 days after dispatch.
🗺️ Explorer’s Choice: Free EMS shipping on orders over $50, delivered in 15-25 days after dispatch.
Do you ship internationally?
Yes! We proudly serve campers in 30+ countries from our Hazel Run warehouse. Note that some remote areas in Asia may have extended delivery timelines, and customs clearance can add to delivery times.
How is my order packaged for shipping?
Every order receives our signature weather-resistant packaging with protective materials to ensure your gear arrives in perfect condition, ready for your next adventure. We treat each package like essential expedition supplies!
Can I track my order?
Yes! You’ll receive real-time tracking information once your order ships, allowing you to follow your gear’s journey from our shelves to your staging area (or doorstep).

Returns & Exchanges

What is your return policy?
We stand behind our gear. You may return most unused items in original packaging within 15 days of delivery for a full refund. Some exclusions apply (see our full Return Policy for details). Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.
What if my item arrives damaged?
Contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund and cover all associated shipping costs.
How long do refunds take to process?
Once we receive your return, refunds are processed within 3-5 business days. The time it takes for the credit to appear in your account depends on your payment provider.

Customer Support

How can I contact customer service?
Our gear experts are available via email at [email protected]. We typically respond within 24 hours, often faster during business hours (9am-5pm CST, Monday-Friday).
Do you offer expedited processing for urgent orders?
For time-sensitive orders, contact us before placing your order and we’ll do everything possible to expedite processing. While we can’t guarantee specific timelines, we’ll treat your gear as priority expedition supplies.

Still have questions? Reach out to our friendly team of outdoor enthusiasts who understand your adventure needs. We’re here to help you get the right gear for your next wilderness experience!

Email: [email protected]
Warehouse Address: 2134 Newton Street, Hazel Run, US 56247