At Outdoor Camping Supplies Store, we stand behind our gear as firmly as you stand on your favorite hiking trail. If your purchase didn’t meet your wilderness expectations, we’ll make it right.

Our Return Policy

You may return most unused items in their original packaging within 15 days of delivery for a full refund or exchange. Some items have different requirements (see below).

Important Notes:

  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • Original shipping fees are non-refundable
  • Items must be in new, unused condition with all original tags and packaging

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Sleeping Bags (unless defective)
  • Used cooking equipment from our Cooking section
  • Personalized or custom-made items
  • Items marked as “Final Sale”

How to Return an Item

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – We’ll respond within 2 business days with return instructions
  3. Pack Securely – Use original packaging when possible. Include all original tags and accessories
  4. Ship Back – Send to:
    Outdoor Camping Supplies Store
    Returns Department
    2134 Newton Street
    Hazel Run, US 56247
  5. Track Your Package – We recommend using a trackable shipping service

Exchange Process

Follow the same steps as returns, but indicate you’d like an exchange in your email. If the new item costs more, you’ll pay the difference. If it costs less, we’ll refund the difference.

Refund Timeline

Once we receive and inspect your return:

  • Credit Card/PayPal: Refunds processed within 3-5 business days (additional 3-5 days for your bank to post)
  • Original Payment Method: Refunds will be issued to your original payment method

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Outdoor Camping Supplies Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [Product Name]
  • Reason for Return: [Please specify]
  • Preferred Resolution: Refund/Exchange for [Item Name if exchanging]

Please advise on next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all packaging.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Damaged or Defective Items

If your gear arrived damaged or defective, contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange a replacement or refund and cover return shipping.

Have questions about returns? Our gear experts are happy to help at [email protected].

Happy trails and happy returns!
The Outdoor Camping Supplies Store Team